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Where can I get help with a Brave issue?

If you can't find the answer to your problem here there are a few places you can contact for help.

For each of the support channels I'm about to list please have a quick search to see if anyone has submitted a similar report/request recently. It is always better to add your voice to an existing recent report than to add a new one.

If you don't find anything similar please make sure you give as much information as possible. Simply saying "This thing doesn't work. How do I make it work?" doesn't help you get any closer to a solution.

 

Reporting bugs and requesting features

If you want to report a bug or request a feature the best place to do it is on Brave's Github.

 

Help with features, how-tos, and technical questions

The official subreddits are a good place for these kinds of issues.

The subreddits originally accepted any support issues, but changed recently to be only community support - if a member of the community can help with a solution they will, otherwise there is no guarantee the support team will ever see your issue.

r/brave_browser is for Brave-specific functionality, while r/BATProject is for anything to do with BAT. There is obviously some crossover between the two subs if you need help with something about tipping or your local wallet for Rewards.

 

Payout support

Support for payout issues should be directed to the Brave community forum. The support team are more active there, and you will likely need to supply some personal information or browser details to them that should not be made public.